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Andi and Minato, T (2004) Representing causal mechanism of defective designs: exploration through case studies. Construction Management and Economics, 22(02), 183-92.

Arditi, D and Lee, D-E (2004) Note - Service quality performance of design/build contractors using quality function deployment. Construction Management and Economics, 22(02), 123-7.

  • Type: Journal Article
  • Keywords: Project service quality; design & build construction; quality function deployment
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/0144619042000201321
  • Abstract:

    This note describes a model that measures the quality of the project service of a D/B firm using quality function deployment (QFD). This model is an add-on to a model developed previously by the authors to measure the corporate service quality performance of D/B firms. The project service quality performance model makes use of 10 service quality factors and their relative weights (transferred from the corporate service quality performance model), three components of quality management systems in place in D/B projects (ranked by senior managers in D/B firms) and the relationships between service quality factors and quality system requirements (established by a professional quality system assessor). It uses QFD to calculate a quality performance index. The combined corporate and project service quality performance index can be used by D/B firms to benchmark themselves against their competitors or to monitor their own performance. It can also be used by owners to rank D/B firms relative to their service quality performance.

Briscoe, G H, Dainty, A R J, Millett, S J and Neale, R H (2004) Client-led strategies for construction supply chain improvement. Construction Management and Economics, 22(02), 193-201.

Haynes, N S and Love, P E D (2004) Psychological adjustment and coping among construction project managers. Construction Management and Economics, 22(02), 129-40.

Heesom, D and Mahdjoubi, L (2004) Trends of 4D CAD applications for construction planning. Construction Management and Economics, 22(02), 171-82.

Ng, F P, Björnsson, H C and Chiu, S S (2004) Valuing a price cap contract for material procurement as a real option. Construction Management and Economics, 22(02), 141-50.

Perera, A A D A J and Imriyas, K (2004) An integrated construction project cost information system using MS Access� and MS Project�. Construction Management and Economics, 22(02), 203-11.

Saurin, T A, Formoso, C T and Guimarães, L B M (2004) Safety and production: an integrated planning and control model. Construction Management and Economics, 22(02), 159-69.

Shen, Q, Li, H, Chung, J and Hui, P-Y (2004) A framework for identification and representation of client requirements in the briefing process. Construction Management and Economics, 22(02), 213-21.

Steele, A and Sodhi, D (2004) Black and minority ethnic contractors and consultants and UK housing associations' contracting power. Construction Management and Economics, 22(02), 151-7.